Legal
Privacy Policy
Last Updated: 20 September 2026
This document is a platform template prepared for City Star Global Holdings Limited. It must be reviewed by qualified legal counsel before production deployment and does not constitute legal advice.
1. Information We Collect
We collect information needed to operate investor accounts, process funding instructions, administer investment plans and communicate securely.
2. Information You Provide
This includes name, email, password, optional profile details, support messages and destination details for withdrawals.
3. Account Information
We maintain account status, security settings, two-factor preferences, login activity and notification preferences.
4. Transaction Information
We record deposits, withdrawals, investment allocations, returns, references, method, status and administrative review notes.
5. Device and Technical Information
Limited technical data may be processed to operate sessions, protect the service and deliver the website.
6. How Information Is Used
Information is used to authenticate users, administer mandates, review funding instructions, send transactional notices, maintain audit history and provide support.
7. Communications
We send account, security, investment, transaction, announcement and support notices through the investor workspace and, where configured, email.
8. Security
Administrative access uses a separate session. Investors are responsible for protecting credentials. No system can guarantee absolute security.
9. Data Retention
Account, transaction and audit records are retained for as long as needed to operate the platform, meet legal obligations and resolve disputes.
10. Data Sharing
We do not sell personal information. Information may be shared with authorised operations staff, service providers and competent authorities where required.
11. Service Providers
Email delivery and similar infrastructure providers may process data solely to perform services on our instructions.
12. Cookies
Essential cookies or local storage may be used to keep sessions and account records available on your device.
13. International Data Transfers
City Star Global Holdings Limited is associated with Switzerland. Information may be processed in other jurisdictions subject to appropriate safeguards.
14. User Rights
Subject to applicable law, you may request access, correction or deletion of personal data by contacting Investor Relations.
15. Children's Privacy
The platform is not directed to children and is not intended for use by persons who are not legally eligible to hold an investment account.
16. Changes to This Policy
Material changes will be reflected by an updated “Last Updated” date.
17. Contact
Questions: investor.relations@citystarglobalholdings.com. Postal correspondence: Uraniastrasse 35, 8001 Zürich, Switzerland.