Privacy Policy

Introduction and Our Commitment

City Star Global Holdings Limited is committed to protecting the personal information of every registered investor. This Privacy Policy explains what we collect, how we use it, and the safeguards that surround investor records.

We treat account, funding and identity information as confidential operational data. Access is limited to authorised personnel and service providers who support our services under our instructions.

Information We Collect

When you open an account we collect your full name, email address and password. After registration you may add a phone number, address and government-issued identification reference on your Profile page.

We also record account activity: deposits, withdrawals, investment allocations, returns, support messages, security settings and login events needed to administer the account.

How We Use It

We use this information to authenticate you, administer investment plans, process funding instructions, send transactional notices and provide Investor Relations support.

We do not sell personal information. Use is limited to operating your secure investor account and meeting legal and regulatory duties.

Legal Basis

We process personal data to perform the investor agreement, to protect the security of accounts and funds, and to meet record-keeping duties associated with a registered investment company.

Where additional consent is required for optional communications, we will request it clearly.

Investor Fund and Transaction Data Protection

Balances, references and funding destinations are stored with the investor record and are visible only to the account holder and authorised Operations staff.

Transaction histories are retained so that every credit, debit and plan settlement can be reconstructed accurately for the investor.

Data Security

Passwords are stored using strong one-way hashing. Investor and administrative sessions use separate encrypted cookies. Optional two-factor authentication adds a further control.

Access to production systems is limited. Support channels never ask for your password by email.

Data Retention

Account, transaction and audit records are retained for as long as needed to operate your account, honour plan tenures, and meet legal obligations.

When an account is closed, we retain only the records required for lawful archive and dispute resolution.

Sharing

Information may be shared with regulators, payment processors and auditors where that sharing protects investors or is required to complete a funding instruction.

These parties receive only what is necessary to perform their role. We do not permit them to use investor data for unrelated marketing.

International Transfers

City Star Global Holdings Limited is associated with Switzerland. Information may be processed in other jurisdictions with appropriate contractual and technical safeguards.

Transfers are arranged so that investor records remain subject to the same confidentiality standards described in this Policy.

Your Rights

You may request access to, correction of, or an explanation of the personal data held on your Account by contacting Investor Relations.

Profile details such as phone, address and identification can be updated directly in the investor workspace at any time.

Cookies

Essential cookies keep your signed-in session available and protect the service. We use them to operate your account, not to sell advertising.

Changes

Material changes to this Policy are reflected by an updated Last Updated date. Continued use of our services after publication constitutes acceptance of the revised Policy.

Contact and Data Protection Officer

Questions about personal data: investor.relations@citystarglobalholdings.com. Postal correspondence: Uraniastrasse 35, 8001 Zürich, Switzerland.

Investor Relations acts as the first point of contact for data protection enquiries and coordinates with authorised operations staff.